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Privacy Policy

Data controller: Mme Clerc Amandine – hoteldefrance15@wanadoo.fr

This privacy policy applies to the entire Hôtel de France SA site and its products and services. When you provide us with personal data as described in paragraph II below, you authorize us to collect, store and use it:

  • in order to meet our contractual obligations towards you,
  • under our legitimate interest in processing your personal data (for example for internal administrative management purposes,
  • or on the basis of your consent, which you have the right to withdraw at any time, as described in this Privacy Policy.

I. Hôtel de France SA

Our Privacy Policy applies to all products, applications and services offered by Hôtel de France, a limited liability campany registred in France under Siret number 556 820 074 00012 and whose registered office is at the following adresse : 18 Place Gambetta – 24100 Bergerac.

II. How do we collect information?

Subject to applicable laws, we collect information about you or any third party whose information you provide to us when you:

  • Register to use our website or services; this may include your name (or company name, if applicable), address, email address and telephone number. We may also ask you to provide us with additional information about your business and your preferences;
  • Place an order using our websites, applications or services; this may include your name (or company name), address and contact details (including phone number and email address) and payment;
  • Fill out online forms (including callback requests), download information, such as white papers or other publications, or participate in any activity offered on the various interactive spaces on our website or on our app or service;
  • Interact with us using social networks;
  • Provide us with your contact details when you register for or access any website, application or service that we make available or when you update these details;
  • And contact us offline, for example by phone, fax, SMS, e-mail or post, for example.

We will also collect your data when you fill in only part of the fields to be completed on our site and / or on other online forms and / or when you abandon this entry along the way. We may use this data to contact you to remind you to enter missing information and / or for marketing purposes.

We may also collect information from your electronic devices (including your mobile phones) and applications used by you or your users in order to access and use any of our websites, applications or services ( by way of example, we may collect the identification number and type of the device used, geolocation and connection information, such as statistics relating to the pages visited, the traffic to and from the sites, the referring URL link, advertising data, your IP address, your browsing history and your web log information). We will ask for your prior authorization before proceeding. As such, we may use cookies or other similar means (as described in paragraph V below).

Subject to applicable law, we may supplement the personal data we collect with information obtained by third parties who are authorized to share it; for example, information from credit institutions, information search providers or public sources (for example, for the purpose of customer due diligence).

If you intend to provide us with personal data concerning a third party, it is your responsibility to ensure that you comply with the applicable regulations on the protection of personal data and in particular your obligations in terms of obtaining the prior consent of the persons whose personal data you provide us. As such, in accordance with the applicable regulations, you must have previously obtained the express consent of the person concerned and have informed them of the way in which we collect, use, disclose and store personal data concerning them or invite them. read our Privacy Policy.

III. How do we use your data?

Subject to applicable laws, we collect and process your data for the following purposes:
  • Provide any information and service you have requested as well as any applications or services you have ordered;
  • Compare information for the purpose of checking its accuracy and corroborating it with third parties;
  • Provide, maintain, protect and improve the applications, products, services and information that you have requested from us;
  • To manage and administer your use of the applications, products and services that you have asked us to provide;
  • Manage our business relationship (for example, customer services and support activities);
  • Monitor, measure, improve and protect our content, website, applications and services and provide you with a personalized and quality user experience;
  • Carry out internal checks on our websites, applications, systems and services in order to test and improve their security and performance. Where applicable, we will anonymize any information used for such testing purposes;
  • Provide you with any information that we are required to send you in order to comply with our regulatory or legal obligations;
  • Contact you to find out if you want to participate in our customer surveys (for example, feedback on your use of our applications, products and services);
  • Carry out joint monitoring and statistical and comparative analysis to avoid being able to identify you or any other natural person;
  • Communicate to you marketing messages or targeted information that may be useful to you, based on your use of our applications and services;
  • Deliver content and services jointly with third parties with whom you have a separate relationship (for example, with social media providers).

This information will be kept and used for legal, regulatory, anti-fraud and legitimate business conduct purposes for the legally permitted period.

Our website and applications may contain technologies that allow us to:

  • Check specific information from your device or systems necessary for your use of the websites, applications or services against our records to ensure that the websites, applications or services are used in accordance with our Terms and Conditions and our agreements with the end user and with the aim of solving possible problems;
  • Obtain information on technical errors or other issues relating to our websites, applications and services;
  • Collect information about how you and users use the features of our websites, applications and services;
  • Récupérer des informations statistiques portant sur le système d’exploitation et l’environnement à partir duquel vous accédez à nos applications ou services.
You can manage your privacy settings in your browser or on our applications or services (if available).

IV. Sharing your information

We may share your personal data with:

  • Third parties, when you have a relationship with that third party and have consented to us sharing information (for example, social media sites or other third party application providers);
  • Third parties, for marketing purposes;
  • Any third party, in connection with legal proceedings, existing or imminent, provided that we are legally authorized to do so (for example, in response to a court order);
  • Any third party, in order to comply with our legal and regulatory obligations, including legal or regulatory reporting as well as the detection or prevention of unlawful acts;
  • And the public bodies that the law in force requires to inform.

V. Your rights under the GDPR

If you reside within the European Union or in another region governed by comparable data protection laws, you will have the following rights:
  • The right to know how we are using your data and the right to access your data;
  • The right to request the modification or deletion of your data as well as to limit the processing of your data;
  • The right to object to the processing of your data, for example for marketing purposes;
  • The right to receive the data concerning you which you have provided automatically in a structured, commonly used and machine-readable format, or to have it sent directly to another company, if this is technically feasible (“data portability”) ;
  • When you yourself have consented to the processing of your data, the right to withdraw your consent in accordance with legal or contractual limitations;
  • The right to refuse any decision based on the automated processing of your personal data, in particular profiling;
  • And the right to lodge a complaint with the supervisory authority responsible for data protection issues (CNIL).

If you request to receive a copy of your data, you may be required to pay certain costs, where applicable.

If we have incorrect information about you or if your contact details have changed, please let us know so that we can correct it and update our files.

If you withdraw your consent to the use of your personal data for the purposes set out in our Privacy Policy, we may, as a consequence, no longer be able to provide you with access to all or part of our websites, applications and services.

We will keep your personal data for the duration of our business relationship and after it expires, for as long as necessary for the legitimate conduct of our business or in order to comply with applicable laws and regulations. In cases where we no longer need your personal data, we will destroy it in a secure manner (without sending you any further notice).

VI. Changes to our Privacy Policy

Our Privacy Policy may change and be subject to change. However, these changes will not affect your rights under this Privacy Policy. We will always update our Privacy Policy on our website. Consequently, when you visit our website, we invite you to consult our Confidentiality Policy in order to keep you informed of the latest version in force (the mention “last update” informs you of the date of the last update. up to date).

VII. Security and retention of personal data

We ensure the security of your data by taking the necessary technical and structural measures to prevent their unlawful or unauthorized processing or their accidental loss, destruction and / or damage. We do our best to protect your personal data to the best of our ability. However, we cannot guarantee the security of your data transmitted to our websites, applications or services or to other websites, applications and services through an Internet connection or any other connection.

VIII. Cookies and statistics

Cookies are small text files that are transferred from our website, applications or services and stored on your device. We use cookies to help us provide you with personalized service. Our cookies may be session cookies (temporary cookies that identify and track users on our websites, applications or services and which are deleted when you close your browser).

We use the following types of cookies:

Strictly Necessary Cookies

These are cookies that are necessary for the proper functioning of our website. For example, these cookies allow you to access secure parts of our website or to remember the contents of your shopping cart.

Performance and statistics cookies

These cookies collect information about how visitors and users use our website. All information collected by these cookies is aggregated and, therefore, anonymous. We only use these cookies to improve the functioning of our website and your user experience. Cookies used:
  • Google Analytics
  • Piwik

How to deactivate cookies?

You can configure your browser or our websites, applications or services to limit cookies or to block them entirely, if you wish. However, you may find that disabling cookies will affect your ability to use certain parts of our websites, applications or services.

The website uses the Google Recaptcha service. To find out more, you can consult the privacy policy and terms of use of this service.